Frequently Asked Questions

Our Rewards Programme

Our Rewards Programme
Our rewards programme lets you earn points on the amount of money spent on your credit card. You can then redeem these points for an array of gifts from the respective rewards programme.

You may refer to our Rewards Programme Guidelines for more details.

Key Features of the Site

What is this site for?
This site enables you to manage your rewards redemption more efficiently. You can check your points / WorldMiles Points or CashBack balance, view the 360° Rewards, WorldMiles Points & CashBack Catalogue, redeem rewards and view the status of your current or previous order at your convenience. You can also browse the site and obtain necessary information regarding the rewards programme, promotions as well as merchant details.
What are the key features of this site?
a. Check 360° Rewards Points / WorldMiles Points or CashBack balance
b. Redeem points & CashBack
c. View order status
d. View points history
e. Access the eShops and Travel portal
Does one need to register for using this site / browsing the rewards catalogue?
No, you can access the rewards site - browse the catalogue and obtain programme information - without registering. However, in order to redeem points you will need to register and login.
What is the registration process?
For existing Online Banking customers
No registration is required. You may simply use your self-defined 8-16 characters Standard Chartered Online Banking Username & Password to login this reward site.

For non-existing Online banking customers
Once you have registered for Online Banking, you can auto-enrolled to this reward site as well. For Online Banking registration, please click here.
How do I find/search for rewards that I'm interested in?
You can browse for a Reward by selecting a category and then a sub category. This will display all the available Rewards in the categories selected. You can also use the Quick Search function to find specific Rewards. Type a keyword into the text box located above the category headings and hit “Enter”. This will bring up all the Rewards in the catalogue which match the keyword that you have entered.
You can also search use the “Advance Search” function to search to find your favourite item:

1. By category
2. By brands
3. By descriptions
4. By points range
What is an eVoucher?
This is an electronic voucher delivered to your email. You can print the email and use it at the merchant’s point of sale to make your redemption or purchase, or you may redeem online via merchant’s website. The use of eVoucher will be subject to the terms stated therein. No need to wait for the physical voucher to be sent to you via post.
Can I redeem the eVoucher multiple times?
Each eVoucher has a unique code, so the voucher can be utilised only once.
What is a mCert?
A mCert is an electronic voucher delivered to your mobile via SMS. You can share the unique voucher code at the merchant’s point of sale to make your redemption or purchase.
What if my eVoucher / mCert is accidently deleted or lost?
Upon confirmation that the gift has not been redeemed yet, we will be able to resend eVouchers / mCerts to the recipient. Please kindly contact 24-hour Phone Banking Hotline: Standard Chartered Credit Card on 03-7718 9999.
What is covered under ‘Specials’?
We continually seek to provide irresistible offers and promotions for you to get more out of your 360° Rewards points. Under Specials you will find ‘Deals of the day’, ‘Limited Specials’, ‘Promo Packs’ and ‘Coming Soon’.
What is a ‘Deals of the Day’ item?
These are items at a specially discounted rewards price usually available for a limited time such as one day.
What is a ‘Limited Specials’ item?
These are items available in a limited quantity. These are usually items in high demand or those that are available at a specially discounted rewards price.
What is a ‘Promo Pack’?
These are multiple items available in bundles in a single pack, usually at a better combined price than the individual items.
What is ‘Coming Soon’?
These are items that will be added to catalogue soon. You can show your interest by adding the Rewards to your Wait List, and when the Reward item is available for redemption you can proceed with checkout. However, adding to your Wait List does not guarantee you the Rewards item, redemption of any Rewards is on a first come first serve basis while supplies last.
What is Points Plus Pay and how does it work?
Points Plus Pay allows you to choose the points and cash combination for redemption of the Rewards. If you have the specified minimum number of points required (as determined by the Bank from time to time), you can use an eligible Standard Chartered credit card to purchase the Rewards you want, using a mixture of points and cash.

You can use Points Plus Pay for most Rewards. However some Rewards are excluded including all Vouchers/ E-Vouchers/MCert with denomination, Air Miles conversion, Extra Value Offers and Get Cash etc.

You can choose to use Points Plus Pay when browsing Rewards, or when reviewing your Watch List and in your shopping cart before proceeding with the checkout.

a. When browsing Rewards if Points Plus Pay is available, a slider will be displayed when you are on a product page. This will allow you to choose the mixture of cash and points for the redemption. Once OK, click 'Add to cart' or 'Add to cart and check out'. Your selection will then be displayed in your Shopping Cart.

b. When in your Shopping Cart, you can still choose the points and cash combination before checkout.
Why is Points Plus Pay not always available?
Some Rewards are available for points only and may not be available using Points Plus Pay. Points Plus Pay is generally not available for specific Rewards and all Vouchers/ E-Vouchers/ MCerts with denomination, Air Miles conversion, Extra Value Offers and Get Cash etc.
I would like to redeem a Reward using Points Plus Pay. What are my options for payment?
We only accept Standard Chartered credit cards for payment of all orders. Cheques or cash payments are not accepted. You will be prompted to select the eligible Standard Chartered credit card before you check out.
Can I use a Standard Chartered debit card to make the payment?
No, only your Standard Chartered Credit Cards can be used to make the ‘Points Plus Pay’ payment.
What is a "Watch List ”?
You can add gifts of interest in your Watch List even if you do not have the required points to redeem the item. When you have achieved the required amount of points, a notification will appear on your home page the next time you log in indicating that your Watch List reward is now ready to be redeemed.
What is a “Wait List”?
You can add ‘Coming Soon’ rewards to your Wait List. Once the item is available on the catalogue, a notification will appear on your home page the next time you log in indicating that your Wait List reward is now ready to be redeemed. The “Add to Cart” button will appear once an item is available for redemption.
What are Popular Rewards?
These are popular Rewards items that are being redeemed by other customers.
What is Points Transfer?
You can transfer your 360° Rewards Points to a maximum of 5 nominated family members or friends who hold a 360° Rewards Points credit card issued by us with good standing account.

You must pay a transfer fee of RM10 for every 50,000 360° Rewards Points transferred. With effect from 1st April 2015, this transfer fee will be subject to 6% GST. Also, No points can be transferred to WorldMiles or CashBack account and WorldMiles points and cashback cannot be transferred.
What are the Terms and Conditions for using this site?
Click here to go to Programme Terms & Conditions.

Registration

How do I register for this rewards site?
For existing Online Banking customers
No registration is required. You may simply use your existing Standard Chartered Online Banking Username & Password to login to this rewards site.

For non-existing Online banking customers
You have to register for Online Banking. Once you have registered for Online Banking, you will be automatically enrolled to the rewards site as well. For Online Banking registration, please click here.
I have more than one credit card. Do I need to register each of them in order to enquire about my total rewards points or CashBack earned via this rewards site?
No. You just need to use any one of your valid Standard Chartered Credit Cards (excluding supplementary cards) for registration. All points or CashBack accumulated via all your eligible credit cards will be automatically consolidated to your online rewards account.
If I am not a Standard Chartered Bank customer. Can I access this rewards site?
Yes, you can still access the rewards site and browse through the catalogue. However, you will not be able to perform any redemption unless you have a Standard Chartered credit card that has sufficient points or CashBack for redemption.
How do I sign up for a Standard Chartered Bank credit card?
You can visit any of our branches or apply online at our Standard Chartered website. Please click here.

Login & Password Help

What is my Username and Password for login?
For existing Online Banking customer
Simply use your existing Standard Chartered Online Banking Username and Password to login.

For registered Online Rewards user
Simply use the same credentials created for the Online Rewards Redemption previously.
Where can I find the quick access to login this rewards site?
Login access is provided in the top menu across most pages of the site. Click here.
What should I do if I have forgotten my Username and Password?
For existing Online Banking customer
You can reset your Username and Password by following a few simple steps: please click here for details.

For registered Online Rewards user
If you have not registered for Online Banking, please click here to register. Your newly created Online Banking Username and Password will be used for accessing this rewards site as well.
Can I change my Password?
For existing Online Banking customer
Yes, you can login to Standard Chartered Online Banking and change your Password anytime. Please click here to login our Online Banking.

For registered Online Rewards user
Sorry, password is only changeable via Online Banking. If you have not registered for Online Banking, please click here to register.
Can I have a separate Username and Password to login Online Banking and this rewards site?
For security reasons, only one set of Username and Password would be kept with the bank. Please use the Online Banking login credentials to login both.
If I'm a registered user for Online Rewards Redemption site, and later registered for Online Banking, which set of Username and Password should I use for this reward site login?
You will need to use the Username and Password created by you most recently; please use the Online Banking Username and Password to access the rewards site.
Can I use the Username and Password that I have for the Online Rewards Redemption site to access Online Banking?
No. If you are not registered for Online Banking and / or had registered for this site before , you cannot use the same Username and Password to access Online Banking. However, once you have registered for Online Banking, the newly created Username and Password will be applicable to the reward site as well.
What should I do if I’m not able to login even I have input the correct Password?
Should you encounter any difficulties during login, please call our 24-hour Phone Banking Hotline on 03-7718 9999.

Rewards Account Management

How can I view my 360° Rewards Points / WorldMiles Points / CashBack summary?
After login, click on Account Summary under ‘My Account'.
Does the Point Summary table display the points and CashBack that I have across all my credit cards with the Bank?
The Account Summary under ‘My Account’ displays the points available for redemption across all participating credit cards in the programme. The card numbers are indicated next to the points in the Points Summary table. Please note that there may be some credit cards which are not eligible for online redemption and are therefore not included in the displayed list.
How can I view the status of my previous orders?
You can view the status via the Order History under ‘My Account’. By clicking on any order number, you will be able to view the specific order details.
How can I know the expiry date on my 360° Rewards Points / WorldMiles Points / CashBack?
Your Points and CashBack expiry details can be found under the ‘Points Expiry’ and “CashBack Expiry” table via Account Summary under “My Account’.
Can I change the delivery address displayed in my account?
Yes. If you wish the order to be delivered to a different address, please update the delivery address accordingly at the time of placing the redemption request online. Any address provided by the Bank for delivery of redeemed gifts will not be used to update your address in the Bank’s record.

Earning & Redeeming 360° Rewards Points

How can I earn 360° Rewards Points?
Generally, for every RM 1 charged to either your Visa Infinite, Prefered World MasterCard, Visa Platinum, Master Platinum, or Visa Business Platinum, Visa Business Gold, Visa Gold, Master Gold, Visa Classic, and Master Classic will entitle you to one 360° Rewards Point. You may earn additional 360° Rewards Points on every RM1 charged overseas.

Cardholders of WorldMiles MasterCard World Credit Card, JustOne Platinum MasterCard Credit Card, JustOne Gold MasterCard Credit Card, and CashBack Card Gold MasterCard Credit Card cannot earn 360° Rewards Points.
How do I redeem the points that I have earned?
You can redeem points online We have made redeeming your points easier with this site. Simply follow the steps below to redeem your Reward Points anytime.

Steps:
1. Visit https://360rewards.standardchartered.com/MY/rewards_home
2. If you are a First Time User, register for Online Banking and the newly created Username and Password will be used for accessing this rewards site. Click Here to Register.
3. Login and Search for your favourite rewards by Product name, Points range or Brands.
4. Select your rewards, indicate quantity and add to cart.
5. Confirm your order upon Checkout.
How do I know how many points I have for redemption?
Points available for redemption in your reward account can be seen once you login using your Username and Password in the Account Summary section. After login, the Catalogue Tab on the top of the page also displays your total available points.
To check your Points balance, please refer to your monthly card statement, View Points Summary online or call our 24-hour Phone Banking hotline on 03-7718 9999.
What can I redeem?
As a Standard Chartered Bank customer, you can choose from a wide variety of exciting offerings. Please refer to our catalogue of gifts available for the different credit cards.
How do I find/search for gifts that I'm interested in?
You can browse for gifts by selecting a category and then a sub category. This will display the available gifts in the categories selected. You can also use the Quick Search function to find specific gifts. Type a keyword into the text box located above the category headings and hit ‘Enter’. This will bring up all the gifts in the catalogue which match the keyword that you have entered.
You can also use the 'Advance Search' function to find your favourite item:

1. By category
2. By brands
3. By descriptions
4. By points range
What are the Terms and Conditions for redeeming products?
Click here to go to the Terms & Conditions for Rewards Programme Guildelines.
How are Points deducted from my account once I confirm an order?
The Bank will deduct Points based on expiry date; earlier-expired points will be deducted first. Therefore, you won’t be requested to specify the cards from which the points would be deducted.
How do I know from which of my credit cards will the points be deducted?
The Bank will deduct Points based on expiry date, earlier-expired points will be deducted first. Therefore, you will not be requested to specify the cards from which the points would be deducted. You can refer to your Account Summary on this reward site for the balance of Points.
Is there any threshold for redemption of Miles and any Terms and Conditions of using the Miles?
Redemption of Miles must be made in multiples of 1,000 points and the minimum amount of miles to be redeemed will be dependent on respective airmiles partner. Terms and conditions of the relevant partner programme apply to miles redemptions.

Earning & Redeeming CashBack

Are all my credit cards eligible for redeeming CashBack via this site?
Only cardholders of the following credit cards are able to redeem CashBack:
  • JustOne Platinum MasterCard
  • JustOne Gold MasterCard
  • Gold Cashback MasterCard
Why is the CashBack not credited to the statement directly?
You can now accumulate CashBack and redeem it for gifts under the Extra-Value Offers in the CashBack Catalogue or choose to redeem for cash.
What is the benefit of an Extra-Value Offers?
The Extra-Value Offers offer better value as compared to getting the CashBack credited to your statement.

For example if you have accumulated CashBack of RM100, you may be able to redeem a merchandise worth above RM100.
What is Get Cash?
You can choose to redeem CashBack for cash by crediting the CashBack to your statement. The minimum threshold for CashBack redemption is RM1 per account.
How do I redeem the CashBack that I have earned?
We have made redeeming your CashBack easy with our Rewards website. Simply follow the steps below to redeem your CashBack anytime.

Steps:
1. Visit https://360rewards.standardchartered.com/MY/rewards_home
2. If you are a First Time User, register for Online Banking and the newly created Username and Password will be used for accessing this rewards site. Click here.
3. Login and view the ‘CashBack Catalogue’.
4. Select your rewards, indicate quantity and add to cart or indicate how much CashBack you would like to redeem.
5. Confirm your order upon Checkout.
How do I know how much accumulated CashBack I have?
CashBack available for redemption can be seen once you login using your Username and Password in the top left corner of the CashBack page. You can also, click on Account Summary under ‘My Account' to check your CashBack balance.
What can I get for my accumulated CashBack?
As a Standard Chartered Credit Cardholder, you can choose from a wide variety of exciting Extra-Value Offers from our CashBack Catalogue. These include everything from lifestyle, home appliances, merchandise and etc. You can also choose to redeem the accumulated CashBack to your credit card account.
How is CashBack deducted from my account once I confirm an order?
The Bank will deduct CashBack based on expiry date, earlier-expired CashBack will be deducted first. Therefore, you won’t be requested to specify the cards from which the CashBack would be deducted.
How do I know from which of my credit cards will the points be deducted?
The Bank will deduct CashBack based on expiry date, earlier-expired CashBack will be deducted first. You cannot specify the cards from which the CashBack would be deducted. You can refer to your Account Summary on this rewards site for the balance of CashBack.

Earning & Redeeming WorldMiles Points

Are all my credit cards eligible for redeeming WorldMiles points via this site?
Only cardholders of the WorldMiles MasterCard World Credit Card are able to redeem WorldMiles Points.
How do I redeem the Points that I have earned?
We have made redeeming your points easy with our Rewards website. Simply follow the steps below to redeem your points anytime.

Steps:
1. Visit https://360rewards.standardchartered.com/MY/rewards_home
2. If you are a First Time User, register for Online Banking and the newly created Username and Password will be used for accessing this rewards site. Click here.
3. Login and view the ‘WorldMiles Catalogue’.
4. Select your rewards, indicate quantity and add to cart.
5. Confirm your order upon Checkout.
How do I know how much accumulated points I have?
Points available for redemption can be seen once you login using your Username and Password in the top left corner of the WorldMiles page. You can also, click on Account Summary under ‘My Account' to check your points balance.
What can I get for my accumulated points?
As a Standard Chartered Credit Cardholder, you can choose several miles partner conversion redemption from our WorldMiles Catalogue.
How is points deducted from my account once I confirm an order?
The Bank will deduct the points based on expiry date, earlier-expired points will be deducted first.

Orders & Delivery

How do I place an order for redeeming my points or CashBack?
We have made redeeming your points easier with this site. Simply follow the steps below to redeem your 360° Reward Points / WorldMiles or CashBack anytime.

Steps:
1. Visit https://360rewards.standardchartered.com/MY/rewards_home
2. If you are a First Time User, register with Online Banking and the newly created Username and Password will be used for accessing this rewards site. Click Here to Register.
3. Login and view the ‘Points Catalogue’ or ‘WorldMiles Catalogue’ or ‘CashBack Catalogue'.
4. Select your rewards, indicate quantity and add to cart.
5. Confirm your order upon Checkout.

Please allow 14 working days for your gift to be delivered to your delivery address. Please note that voucher/s issued is not refundable, nor exchangeable for cash, or another Rewards.

For redemption of miles, please redeem online. Miles will be credited into your mileage programme account within 10 working days.

If redemption is to be made through Customer Service Hotline, only selected products as the Bank may designated from time to time, would be available for Redemption.
What is the process for receiving my order?
You will receive your gift within 14 working days of placing your order online. The order will be delivered to your correspondence address.
How can I view the status of my previous orders?
You can view the status via the Order History under ‘My Account’. By clicking on any order number, you will be able to view the specific order details.

Using the Travel site (3rd Party)

How do I find the travel site?
You can find the ‘Travel’ category in the top menu bar of the rewards catalogue site.
What benefits do I have on the travel category?
You can use you 360° Rewards Points for the following travel related benefits
a. Redeem your points at the partner travel site
b. Convert points to frequent flyer miles of participating airlines
c. Redeem travel accessories
How do I redeem my points for flight and hotel bookings?
You can navigate to our partner travel website by clicking on the link provided here. (Not applicable on mobile site)
Is the flight, hotel redemption site maintained by Standard Chartered Bank?
No, it’s maintained by Asiatravel.com Holdings Limited.

When cardholders access the Travel Site through the Bank’s website or online redemption platform, cardholder’s name and accumulated points will be transmitted to the Travel Site through a one-way and one-time encrypted message. If a cardholder does not consent to the details being transmitted to Travel Site, cardholder should not access the Travel Site. The operator of the Travel Site will not be able to access Bank’s website (secured or otherwise) to gather any more information, other than the information that was passed through.
Can I call the Standard Chartered customer services hotlines to redeem my points for flight booking?
No, you can only redeem online through the third party partner site.
Can I call the Asiatravel helpline to redeem my points for flight booking?
No, you can only redeem online through the third party partner site.
How do I amend or cancel my travel bookings ?
Kindly refer to the booking confirmation sent to you by Asiatravel. Please call the Asiatravel helpline at +65 6732 6773 (press 3) or email customerservice@asiatravel.com.
Asiatravel helpline support hours: Monday – Friday (0900 hrs till 1800hrs), Saturday (0900hrs – 1300hrs). Closed on Sunday and Singapore Public Holidays (GMT + 8).
Is my travel booking/s managed by Standard Chartered Bank? Whom can I contact for more details on the participating hotels, airlines, etc?
No, all travel bookings are managed by Asiatravel.com Holdings Limited who will be responsible for all subsequent booking logistics and requests. For enquiries e-mail customerservice@asiatravel.com.

Using the eShops (3rd Party)

What is the eShops?
eShops provides the following benefits to Standard Chartered customers through 3rd party partners
a. Shipping service to local destinations for online purchases made on US websites
Is the shopping site maintained by Standard Chartered Bank?
No it’s maintained by independent 3rd party service providers.

The eShops is owned and powered by a third party, and may in turn provide hyperlinks to the websites hosted and/or operated by third party suppliers or merchants online (“Online Retailers”) and displays promotions offered by such Online Retailers to cardholders. For the avoidance of doubt, eShops does not include the websites hosted and/or operated by such Online Retailers. The eShops and the Online Retailers appearing on eShops are independently run and not owned or partnered by the Bank to provide products or services to cardholder.
Does Standard Chartered Bank give a warranty on the quality of products bought from eShops?
No, Standard Chartered Bank takes no responsibilities of the quality of products or services.

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