FAQ

Registration

I'm an existing Standard Chartered Online Banking user... do I need to register again for using this rewards site?
You don't need to register again. You can use your existing Online Banking Username and Password to login.
I have more than one Credit Card. Do I need to register each one of them for this rewards site?
No. You do not need to register any of your valid Standard Chartered Credit Cards (including supplementary cards) that is eligible for the 360° Rewards Program. However, you will be required to have an online banking account in order to login to the online rewards website. All points accumulated via all your eligible Credit Cards will be automatically consolidated to your Online 360° Rewards account.
Are all my Credit Cards eligible for redeeming points via this site?
All Standard Chartered Bank Bahrain Cards except the Standard Chartered Falconflyer Credit Cards are eligible for redeeming points on 360° Rewards Programme.

The following Standard Chartered Credit Cards are eligible to earn and accumulate 360° Rewards Points.
  Credit Card   Spend Amount   Earn

  Visa Classic Credit Card


  BD 1


  1 point

  Visa Gold Credit Card


  BD 1


  1.2 points

  Visa Platinum Credit Card


  BD 1


  2.65 points

  Visa Infinite Credit Card


  BD 1


  2.65 points

  Visa Infinite Credit Card – Foreign Currency   Spends


  BD 1 (equivalent Foreign   Currency)


  5.3 points

Please note that Points are allocated for Retail Spends and exclude any ATM Cash Withdrawals, fees and interest.

I have forgotten my Online Banking Username and Password, how can I retrieve the same?
You can retrieve / reset your existing Username and Password by following a few simple steps. Retrieve your Online Banking Username and Password.
I'm not an existing Standard Chartered Online Banking user, how can I register for using this rewards site?
You can register for online banking 5 easy steps:
Step - 1: Enter your Debit/ATM Card Number
Step - 2: Enter your Debit/ATM Card PIN
Step - 3: Receive a Temporary Password on your registered Mobile Number
Step - 4: Key in the Temporary Password, personalise your user id and password
Step - 5: And start banking online


Register Now!
Can I have a separate Username and Password for using the rewards site and for accessing Online Banking?
No. For security reasons, only one Username and Password can be maintained for accessing Online Banking or for using this site. If you have an Online Banking Username and Password, you can use the same to access both Online Banking and this site.
I'm not a Standard Chartered Bank customer...
Can I access this rewards site?
Yes, you can access the rewards site and browse the catalogue, read information, etc. However, you will not be able to redeem points unless you have a Standard Chartered Credit Card that has sufficient points for redemption.
How do I sign up for a Standard Chartered Bank Credit Card?
You can find details regarding the application process for a Standard Chartered Bank Credit Card by clicking here or by calling 00973 17531532.
Do I need to register for this site to view the rewards catalogue?
No. You can browse the catalogue without registering or logging in. You only need to register and login in order to redeem your 360° Rewards Points.

Login & Password Help

How do I login to access this rewards site?
Login access is provided in top menu across most pages of the site. .
I'm an existing Standard Chartered Online Banking user:
I have forgotten my Online Banking Username and Password, how can I retrieve the same?
You will need to follow the Online Banking Password retrieval process for retrieving your password. Retrieve your Online Banking Username and Password.
I know my existing Online Banking password but want to change it, how can I do this?
Your Online Banking password can be changed via the Change Password link located in the main navigation of Online Banking. Login to Online Banking.

Reward Account Management

How can I view my reward point's summary?
After login, click on Account Summary under ‘My Account'.
Does the point's summary display the points that I have across all my Credit Cards with the Bank?
The Account Summary under ‘My Account’ displays the points available for redemption across all participating Credit Cards in the program. The card numbers are indicated next to the points in the Points Summary table. Please note that there may be some credit cards which are not eligible for online point's redemption and are therefore not included in the displayed list.
How can I view the status of my previous orders?
You can view the status via the Order History under ‘My Account’. By clicking on any order number, you will be able to view the specific order details.
Can I change the Username and Password that I have for accessing this rewards site?
If you are not an Online Banking customer and / or had registered for this site separately, the Username and Password that you had set up is tagged to all the applicable Credit Cards that you have with the Bank and cannot be changed. However, if forgotten, you can register for Online Banking Register now! and use the Username and Password to login to the rewards site.
How can I know the expiry date on my 360° Rewards Points?
Your Points expiry details can be found under the ‘Points Expiry’ table via Account Summary under ‘My Account’.
Can I change the billing address displayed in my account?
No. For security reasons, change of billing address is not permitted via this site. Please contact our customer care for assistance with change in billing address across all your Credit Cards with the Bank.

Earning & Redeeming Points

How can I earn 360° Rewards Points?
The following Standard Chartered Credit Cards are eligible to earn and accumulate 360° Rewards Points.

  Credit Card   Spend Amount   Earn

  Visa Classic Credit Card


  BD 1


  1 point

  Visa Gold Credit Card


  BD 1


  1.2 points

  Visa Platinum Credit Card


  BD 1


  2.65 points

  Visa Infinite Credit Card


  BD 1


  2.65 points

  Visa Infinite Credit Card – Foreign Currency   Spends


  BD 1 (equivalent Foreign   Currency)


  5.3 points

Please note that Points are allocated for Retail Spends and exclude any ATM Cash Withdrawals, fees and interest charged.


To check your Point balance, simply refer to your monthly statement, call our 24-hour Phone Banking number 00973 17531532 or to Online Rewards.

How do I redeem the points that I have earned?
To redeem your accumulated 360° Rewards Points, simply call us on 00973 17531532 (8000 1400 for Priority Banking Clients having Visa Infinite Card) and advise us about the amount of 360° Rewards Points you wish to redeem, and the redemption option you chose.

Online 360° Rewards:
We have made redeeming your points easier with this site. Simply follow the steps below to redeem your 360° Reward Points anytime.

Steps:
1. Visit https://360rewards.standardchartered.com/bh.
2. If you are a First Time User, register with Online Banking and the newly created Username and Password will be used for accessing this rewards site. Click Here to Register.
3. Login and Search for your favourite rewards by Product name, Points range or Brands.
4. Select your rewards, indicate quantity and add to cart.
5. Confirm your order upon Checkout.

By Phone:
Simply call our 24-hour Phone Banking number at 00973 17531532.

Please allow approximately 10 to 15 working days for your redemption orders to be mailed to your billing address. Please note that voucher/s issued is not refundable, nor exchangeable for cash, or another Reward.
How do I know how many points I have for redemption?
Points available for redemption in your reward account can be seen once you login using your Username and Password in the Account Summary section. After login, the Catalogue Tab on the top of the page also displays your total available points.
What can I redeem?
As a Standard Chartered Bank customer, you can choose from a wide variety of exciting offerings. Please refer to our 360° Rewards Catalogue.
How do I find/search for rewards that I'm interested in?
You can browse for an Award by selecting a category and then a sub category. This will display all the available awards in the categories selected. You can also use the Quick Search function to find specific Awards. Type a keyword into the text box located above the category headings and click “Enter”. This will bring up all the Awards in the catalogue which match the keyword that you have entered.
You can also search using the “Advance Search” function to search and find your favourite item:
1. By category
2. By brands
3. By descriptions
4. By points range
What are the Terms and Conditions for redeeming products?
Click here to go to the Programme Terms & Conditions page.
How are 360° Rewards Points deducted from my account once I confirm an order?
The Bank will deduct 360° Rewards Points based on expiry date. Points going to expire earliest will be deducted first. You cannot specify the cards from which the points would be deducted.
How do I know from which of my Credit Cards will the points be deducted?
The Bank will deduct 360° Rewards Points based on expiry date. Points going to expire earliest will be deducted first. You cannot specify the cards from which the points would be deducted. You can refer to your Account Summary on this reward site for the balance of 360° Rewards Points.
Are all my Credit Cards eligible for redeeming points via this site?
All Standard Chartered Bank Bahrain Cards except the Standard Chartered Falconflyer Credit Cards are eligible for redeeming points on 360° Rewards Programme.

Orders & Delivery

How do I place an order for redeeming my points?
Online 360° Rewards:
We have made redeeming your points easier with this site. Simply follow the steps below to redeem your 360° Reward Points anytime.

Steps:
1. Visit https://360rewards.standardchartered.com/bh.
2. If you are a First Time User, register with Online Banking and the newly created Username and Password will be used for accessing this rewards site. Click Here to Register.
3. Login and Search for your favourite rewards by Product name, Points range or Brands.
4. Select your rewards, indicate quantity and add to cart.
5. Confirm your order upon Checkout.

By Phone:
Simply call our Phone Banking number 00973 17 531 532 and our customer service agent will assist you with your redemption order.

Please allow approximately 10 to 15 working days for your redemption orders to be mailed to your billing address. Please note that voucher/s issued are not refundable, nor exchangeable for cash, or another Reward.

What is the process for receiving my order?
You will receive your redemption order within 10 to 15 working days of placing your order either Online or through Phone Banking. The order will be delivered to your communication address in our bank records. If you wish the order to be delivered to a different address, please update the order fulfilment form accordingly at the time of placing the redemption request.
If I update the mailing address for delivering the item, will it be updated in the bank’s records?
No, the address will be used only for that particular delivery request. To change the mailing address in the Bank’s records please call our Phone Banking number.
Can I redeem an Award (Merchandise, Voucher, E-Voucher, MCert) for delivery to another person?
Yes, the delivery address/e-mail/mobile number you provide can be different from your own information but the address must be within the Country.
How long will it take for my order to reach me?
Please allow us up to 10 to 15 working days to deliver your redemption order at your communication address. You can call our Phone Banking number 00973 17531532 at any time to know the status of your orders.
How can I view the status of my previous orders?
You can view the status via the Order History under ‘My Account’. By clicking on any order number, you will be able to view the specific order details.

Key features of the site

What is this site for?
This site enables you to manage your rewards redemption more efficiently. You can check your points balance, view the 360° Rewards & Cashback Catalogue, redeem rewards and view the status of your current or previous order at your convenience. You can also browse the site and obtain necessary information regarding the rewards program, promotions as well as merchant details.
What are the key features of this site?
a. Check points balance
b. Redeem points
c. View order status
d. View points history
e. Access the eShop and Travel portal
f. Transfer points
Does one need to register for using this site / browsing the rewards catalogue?
No, you can access the rewards site - browse the catalogue and obtain program information - without registering. However, in order to redeem points you will need to register and login.
What is the registration process?
1. If you are an existing Online Banking user, you don't need to register again. You can use your existing Online Banking Username and Password to login. .
2. If you are not an existing Online Banking user, you can register for using this site in 5 easy steps:
Step - 1: Enter your Debit/ATM Card Number
Step - 2: Enter your Debit/ATM Card PIN
If you only have a Credit Card with us then please enter your Card Number, Card expiry date, Date of Birth & CVV.
Step - 3: Receive a Temporary Password on your registered Mobile Number
Step - 4: Key in the Temporary Password, personalise your user id and password
Step - 5: And Start banking online

Register Now!
How do I find/search for rewards that I'm interested in?
You can browse for an Award by selecting a category and then a sub category. This will display all the available awards in the categories selected. You can also use the Quick Search function to find specific Awards. Type a keyword into the text box located above the category headings and click “Enter”. This will bring up all the Awards in the catalogue which match the keyword that you have entered. You can also search using the “Advance Search” function to search to find your favourite item:
1. By category
2. By brands
3. By descriptions
4. By points range
What is an eVoucher?
This is a voucher delivered to your email. You can print the email and use it at the merchant’s point of sale to make your redemption or purchase. No need to wait for the physical voucher to be sent to you via post.
Can I make copies of the eVoucher and redeem it multiple times
You can make copies, however each voucher has a unique code. So the voucher can be utilised only once.
What is a mCert?
This is a unique voucher code delivered to your mobile. You can share the unique voucher code delivered at the merchant’s point of sale to make your redemption or purchase.
Can I forward the mCert to my friends?
The mCert can be forwarded to anyone but it can be redeemed only once at the merchant.
What if my eVoucher or mCert is accidently deleted or lost?
We will be able to resend eVouchers and/or mCerts to the recipient indicated at the point of checkout. Please kindly contact our customer service hotline at 00973 17 531 532.
What is covered under ‘Specials’?
We continually seek to provide irresistible offers and promotions for you to get more out of your Rewards points. Under specials you will find ‘Deal of the day’, ‘Limited’, ‘Promo Packs’ and ‘Coming Soon’ promotions.
What is a ‘Deal of the Day’ item?
These are items at a specially discounted rewards price usually available for a limited time such as one day.
What is a ‘Limited’ item?
These are items available in a limited quantity. These are usually items in high demand or those that are available at a specially discounted rewards price.
What is a ‘Promo Pack’?
These are multiple items available bundled in a single pack, usually at a better combined price than the individual items.
What is ‘Coming Soon’?
These are items that will be added to our catalogue soon. You can show your interest by adding the Awards to your Wait List, and when the Award item is available for redemption you can proceed with checkout. However, adding to your Wait List does not guarantee you the Award item, redemption of any Award is on a first come first serve basis while supplies last.
What is Points Plus Pay and how does it work?
Points Plus Pay allows you to choose the points and cash combination for redemption of the award. If you have the specified minimum number of points you can use an accepted Credit Card to purchase the Awards you want, using a mixture of points and cash.

You can use Points Plus Pay for most Awards. However some Awards are excluded, including all Vouchers, E-Vouchers, MCerts.

You can choose to use Points Plus Pay both when browsing Awards, or when reviewing your Wishlist and in your shopping cart before proceeding with the checkout.

1. When browsing Awards if Points Plus Pay is available a slider will be displayed when you are on a product page. This will allow you to choose the mixture of cash and points for the redemption. Once happy, click 'Add to cart' or 'Add to cart and check out'. Your selection will then be displayed in your Shopping Cart.

2. When in your Shopping Cart, you can still choose/change the points and cash combination before checkout.
Why is Points Plus Pay not always available?
Some Awards are available for points only and may not be available using Points Plus Pay. Points Plus Pay is generally not available for specific Awards and all Vouchers, E-Vouchers, MCerts.
I would like to redeem an Award using Points Plus Pay. What are my options for payment?
We accept only Standard Chartered Credit Cards for payment of all orders. Cheques or cash payments are not accepted. You will be prompted to select the eligible Standard Chartered Credit Card before you check out.
Can I use a Standard Chartered Debit card to make the payment?
No, only your Standard Chartered Credit Cards can be used to make the ‘Points Plus Pay’ payment.
What is a "Promotion Code" and how do I use it?
The Bank may have promotions that would allow Members to redeem a specific Award at a discount rate via a Promotion Code. Member must add the specific Award to shopping cart and at point of checkout, key in the Promotion Code given to redeem the Award at the discount rate.
Can I use the "Promotion Code" more than once?
It will depend on the Promotion Code provided by the Bank. Please refer to the Terms and Conditions of each Promotion Code given for use.
What is a "Wishlist”?
You can add Awards of interest in your Wishlist even if you do not have the required points to redeem the item. When you have achieved the required amount of points, a notification will appear on your home page the next time you log in indicating that your Wishlist reward is now ready to be redeemed. You can choose to redeem each item using your points, or with a combination of points and cash.
What is a “Wait List”?
You can add ‘Coming Soon’ Awards into your Wait List. Once the item is available on the catalogue, a notification will appear on your home page the next time you log in indicating that your Wait List reward is now ready to be redeemed. The “Add to Cart” button will appear once an item is available for redemption.
What are Popular Rewards?
These are popular Award items that are being redeemed by other members.
What are the Terms and Conditions for using this site?
Click here to go to Programme Terms & Conditions.

Using the Travel site (3rd Party)

How do I find the travel site?
You can find the ‘Travel’ category in the top menu bar of the rewards catalogue site.
What benefits do I have on the travel category?
You can use your 360° reward points for the following travel related benefits
a. Redeem your points at the partner travel site
b. Convert points to frequent flyer miles of participating airlines
c. Redeem travel accessories
How do I redeem my points for flight and hotel bookings?
You can navigate to our partner travel website by clicking on the link provided here.
Is the flight, hotel redemption site maintained by Standard Chartered Bank?
No it’s maintained by our Partner – Asia Travel. By accepting to navigate to this site you would leave the Standard Chartered Bank website and enter a third party site. Your name and rewards balance will be passed on to the third party site using a one-time encrypted URL. This information and all information that you provide will be subject to confidentiality and security terms of the third party site. Standard Chartered Bank does not take responsibility for the information provided at such a third party site.
Can I call the Standard Chartered helpline to redeem my points for flight booking?
No, you can only redeem online through the third party partner site.
Can I call the Asia Travel helpline to redeem my points for flight booking?
No, you can only redeem online through the third party partner site.
How do I amend or cancel my travel bookings?
Kindly refer to the booking confirmation sent to you by Asia Travel. You have to call the Asia Travel helpline or email Asia Travel.
Is my travel booking/s managed by Standard Chartered Bank? Whom can I contact for more details on the participating hotels, airlines, etc?
No, all travel bookings are managed by Asiatravel.com who will be responsible for all subsequent booking logistics and requests. For enquiries e-mail customerservice@asiatravel.com.

Using eShops (3rd Party)

What is the eShop?
eShop provides the following benefits to Standard Chartered Bank customers through 3rd party partners.
a. Shipping service to local destinations for online purchases made on US websites
b. Additional Cashback or Reward Points for online shopping on certain partner sites
Is the shopping site maintained by Standard Chartered Bank?
No it’s maintained by independent 3rd party service providers. By accepting to navigate to this site you would leave the Standard Chartered Bank website and enter a third party site. All information that you provide will be subject to confidentiality and security terms of the third party site. Standard Chartered Bank does not take responsibility for the information provided at such a third party site.
Does Standard Chartered Bank give a warranty on the quality of products bought from eShops?
No, Standard Chartered Bank takes no responsibilities for the quality of products or services purchased from the eShop.

Contact Us

Contact Details
  Phone
  00973 17531532 or 8000 1400 (toll free for Priority Banking customers with Infinite   Card)

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