FAQ

Registration

I'm an existing Standard Chartered Online Banking user... do I need to register again for using this rewards site?
You don't need to register again. You can use your existing Online Banking Username and Password to login.
I have more than one credit card. Do I need to register each one of them for this rewards site?
No. You need to register with any one of your valid Standard Chartered Credit Cards (excluding supplementary cards). All points accumulated via all your other eligible credit cards will be automatically consolidated to your Online 360° Rewards account. Miles / Points for Emirates & Inner Circle Platinum cobranded cards cannot be checked on this rewards site.
Are all my credit cards eligible for redeeming points via this site?
Only cards that are part of the Rewards program are eligible for redeeming points on 360° Rewards online site. Emirates & Inner Circle Platinum cobranded cards are not part of the program.
I have forgotten my Online Banking Username and Password, how can I retrieve the same?
You can retrieve / reset your existing Username and Password by following a few simple steps. Retrieve your Online Banking Username and Password.
I'm not an existing Standard Chartered Online Banking user, how can I register for using this rewards site?
You can register for online banking in 5 easy steps:
Step - 1: Enter your Debit/ATM Card Number
Step - 2: Enter your Debit/ATM Card PIN
If you only have a Credit Card with us then please enter your Card Number, Card expiry date, Date of Birth & CVV.
Step - 3: Receive a Temporary Password on your registered Mobile Number
Step - 4: Key in the Temporary Password, personalise your user id and password
Step - 5: And start banking online


Register Now!
Can I have a separate Username and Password for using the rewards site and for accessing Online Banking?
No. For security reasons, only one Username and Password can be maintained for accessing Online Banking or for using this site. If you have an Online Banking Username and Password, you can use the same to access both Online Banking and this site.
I'm not a Standard Chartered Bank customer...
Can I access this rewards site?
Yes, you can access the rewards site and browse the catalogue, read information, etc. However, you will not be able to login and redeem points unless you have a Standard Chartered credit card that has sufficient points for redemption.
How do I sign up for a Standard Chartered Bank credit card?
You can visit one of our branches or even apply online. Apply for a card
Do I need to register for this site to view the rewards catalogue?
No. You can browse the catalogue without registering or logging in. You only need to register and login in order to redeem your 360° Rewards Points.

Login & Password Help

How do I login to access this rewards site?
Login access is provided in top menu across most pages of the site.
I'm an existing Standard Chartered Online Banking user:
I have forgotten my Online Banking Username and Password, how can I retrieve the same?
You will need to follow the Online Banking Password retrieval process for retrieving your password. Retrieve your Online Banking Username and Password.
Can I register again for using this rewards site if I don't want to use or retrieve my existing Online Banking Username and Password?
No you can only use your online banking credentials to access this site. Only SME customers can register afresh for using this site.
I know my existing Online Banking password but want to change it, how can I do this?
Your Online Banking password can be changed via the Change Password link located in the main navigation of Online Banking. You will need to Login to Online Banking to make this change.
I'm a registered user for this rewards site (but not an Online Banking user):
I have an existing Username and Password for accessing this rewards site but recently registered myself for Online Banking, which Username and Password should I use?
You will need to use the Username and Password created by you most recently, in this case, the Online Banking Username and Password to access the rewards site.
I know my existing password for this site but want to change it, how can I do this?
You cannot change the password for accessing this site. However, if you register for Online Banking, the newly created Username and Password will need to be used for accessing this rewards site as well. Register now!
Can I use the Username and Password that I have for this rewards site to access Online Banking?
No. If you are not registered for Online Banking and / or had registered for this site separately, you cannot use the same Username and Password to access Online Banking. Click here to Register for Online Banking. Please note that for security reasons, if you register for Online Banking, the newly created Username and Password will need to be used for accessing this rewards site as well.

Reward Account Management

How can I view my reward point's summary?
After login, click on Account Summary under ‘My Account'.
Does the point's summary display the points that I have across all my credit cards with the Bank?
The Account Summary under ‘My Account’ displays the points available for redemption across all participating credit cards in the program. The card numbers are indicated next to the points in the Points Summary table. Please note that there may be some credit cards which are not eligible for online point's redemption and are therefore not included in the displayed list.
How can I view the status of my previous orders?
You can view the status via the Order History under ‘My Account’. By clicking on any order number, you will be able to view the specific order details.
Can I change the Username and Password that I have for accessing this rewards site?
If you are not an Online Banking customer and / or had registered for this site separately, the Username and Password that you had set up is tagged to all the applicable credit cards that you have with the Bank and cannot be changed. However, if you have forgotten your Username and password previously registered for this site, you can register for Online Banking Register now and use the same to login to the online rewards site.
I've been using my Online Banking Username and Password to access this site, how can I change the same?
You can continue to use the Online Banking Username and Password to access the Online Rewards site. Your Online Banking password it can be changed via the Change Password link located in the main navigation of Online Banking. You will need to login to Online Banking to make this change.
How can I know the expiry date on my 360° Rewards Points?
Your 360° Rewards Points do not expire.
Can I change the billing address displayed in my account?
No. For security reasons, change of billing address is not permitted via this site. Please contact our customer care for assistance with change in billing address across all your credit cards with the Bank.
The time displayed on the website does not match with the time I had carried out the transaction/ redemption?
All references to transactions and/ or redemption timings mentioned on the rewards website are as per Hong Kong Standard Time (GMT +8) and not Indian Standard Time. This roughly 2½ hour ahead of us. We are however in the process of changing the same.

Earning & Redeeming Points

How can I earn 360° Rewards Points?
  Credit Card
  Rewards/ Cashback

  Visa Infinite Card

     5 Points at Hotels
     5 Points at Fine Dining outlets
     5 Points on Overseas Spends
     2 Rewards points on all other categories


  Preferred World
  MasterCard Credit Card

     5 Points at Hotels
     5 Points at Fine Dining outlets
     5 Points on Overseas Spends
     2 Rewards Points on all other categories


  Platinum Elite and
  Platinum Rewards

     5 Points at Hotels
     5 Points at Fine Dining Outlets
     5 Points at Fuel Stations
     2 Rewards Points on all other Spend categories


  Manhattan Platinum Card

     5% Cashback at supermarkets and departmental stores
     5 Points on all other categories


  Super Value Titanium Card

     5% Cashback on Fuel across all Petrol Pumps
     5% Cashback on all Telecom Payments Including Phone bills
     5% Cashback on all Utility Bill Payments Save more on       electricity, gas and water payments.
     1 Point on all other categories


  Bajaj Finserv World Card

     5 Points at supermarkets, departmental stores, grocery and        retail apparel stores
     3 Points on all other spends

  Accelerated rewards:
     2 extra Points on all spends above Rs. 100,000 per       statement cycle
     10 Points on your birthday


  Bajaj Finserv Platinum
  Card

     5 Points at supermarkets, departmental stores, grocery and        retail apparel stores
     2 Points on all other spends

  Accelerated rewards:
     2 extra reward point on all spends above Rs. 50,000 per       statement cycle
     10 reward points per Rs. 100 per on your birthday


  Gold card

     2 Rewards Points on all Spends


* Note: All 360° Rewards Points are earned on every INR 100 spent. For Manhattan Platinum, 360° Rewards Points are earned on every INR 150 spent.

Please note: Emirates Platinum, Emirates Titanium & Inner Circle Platinum credit cards do not come under the 360° Rewards Points. The miles earned on these cards cannot be redeemed through Online Rewards. To check your Points balance, simply refer to your monthly statement or call our 24-hour Phone Banking numbers.
How do I redeem the points that I have earned?
You can redeem points in one of the following two ways:
• Call our Phone Banking team at the number in your city.
• Redeem points online through Online Rewards.

Online 360° Rewards:
We have made redeeming your points easier with this site. Simply follow the steps below to redeem your 360° Rewards Points anytime.

Steps:
1. Visit https://360rewards.standardchartered.com/in.
2. If you are a First Time User, register with Online Banking and the newly created Username and Password will be used for accessing this rewards site. Click Here to Register.
3. Login and Search for your favourite rewards by Product name, Points range or Brands.
4. Select your rewards, indicate quantity and add to cart.
5. Confirm your order upon Checkout.

By Phone:
Simply call our 24-hour Phone Banking team in your city.

Please allow approximately 10 working days for your redemption orders to be mailed to your billing address. Please note that voucher/s issued is not refundable, nor exchangeable for cash, or another Reward.

For Air Miles Redemptions please redeem online or call our 24-hour Phone Banking number in your city to speak to our service consultants.
How do I know how many points I have for redemption?
Points available for redemption in your reward account can be seen once you login using your Username and Password in the Account Summary section. After login, the Catalogue Tab on the top of the page also displays your total available points.
What can I redeem?
As a Standard Chartered Bank customer, you can choose from a wide variety of exciting offerings. Please refer to our 360° Rewards Catalogue.
How do I find/search for rewards that I'm interested in?
You can browse for a Reward by selecting a category and then a sub category. This will display all the available Rewards in the categories selected. You can also use the Quick Search function to find a specific Reward. Type a keyword into the text box located above the category headings and hit ‘Enter’. This will bring up all the Rewards in the catalogue which match the keyword that you have entered.
You can also use the 'Advance Search' function to find your favourite item:
1. By category
2. By brands
3. By descriptions
4. By points range
What are the Terms and Conditions for redeeming products?
Click here to go to the Program Terms & Conditions page.
How are 360° Rewards Points deducted from my account once I confirm an order?
The Bank will deduct 360° Rewards Points based on expiry date, earlier-expired points will be deducted first. You cannot specify the cards from which the points would be deducted.
How do I know from which of my credit cards will the points be deducted?
You can refer to your Account Summary on this reward site for the balance of 360° Rewards Points on each of your cards. You cannot specify the cards from which the points would be deducted.
Are all my credit cards eligible for redeeming points via this site?
Only points that are earned on certain cards are eligible for redemption on Online Rewards. Emirates Platinum, Emirates Titanium & Inner Circle Platinum credit cards do not come under the 360° Rewards Program. The miles/ points earned on these cards cannot be redeemed through Online Rewards.

Earning & Redeeming Cashback

How can I earn Cashback?
Cashback can only be earned as per product feature on relevant Standard Chartered Bank Cashback Credit Cards. Current credit cards earning Cashback are Manhattan Platinum and SuperValue Titanium.
Why is the Cashback not credited to the statement directly?
You can either get the Cashback credited to your statement by redeeming or use it for an Extra-Value Offers in the Cashback catalogue.
What is the benefit of an Extra-Value Offers?
The Extra-Value Offers are better value as compared to getting the Cashback credited to your statement.

For example if you have accumulated Cashback of `INR 1000, you may be able to redeem a shopping voucher worth INR 1200 with the same.
How do I redeem the Cashback that I have earned?
You can redeem your accumulated Cashback in one of the following two ways:
• Call our Phone Banking team at the number in your city
• Redeem Cashback online through Online Rewards

Online Rewards:
We have made redeeming your Cashback easy with our Online Rewards website. Simply follow the steps below to redeem your Cashback anytime.

Steps:
1. Visit https://360rewards.standardchartered.com/in.
2. If you are a First Time User, register with Online Banking and the newly created Username and Password will be used for accessing this rewards site. Click Here to Register.
3. Login and view the ‘Cashback catalogue’.
4. Select your rewards, indicate quantity and add to cart or chose to credit the Cashback to statement.
5. Confirm your order upon Checkout.

By Phone:
Simply call our 24-hour Phone Banking team at the number in your city.
How do I know how much accumulated Cashback I have?
Cashback available for redemption in your reward account can be seen once you login using your Username and Password in the top left corner of the Cashback page. You can also click on Account Summary under ‘My Account' to check your Cashback balance.
What can I get for my accumulated Cashback?
As a Standard Chartered Bank customer, you can choose from a wide variety of exciting Extra-Value offers from our Cashback catalogue. These include everything from shopping to dining vouchers and merchandise. You can also choose to credit the accumulated Cashback to your credit card account.
How do I find/search for Extra Value Offers that I'm interested in?
Browse through the Cashback catalogue for available extra value offers.
What are the Terms and Conditions for redeeming Extra Value Offers?
Click here to go to the Program Terms & Conditions page.
How do I know from which of my credit cards will the Cashback be deducted?
You can refer to your Account Summary on this reward site for the balance of Cashback on each of your cards. You cannot specify the cards from which the Cashback would be deducted.
Are all my credit cards eligible for redeeming Cashback via this site?
Only Cashback that is earned on certain cards is eligible for redemption on Online Rewards. At present Manhattan and SuperValue Titanium Credit Cards earn Cashback on spends. You may earn Cashback on other cards as part of special promos run from time to time.

Orders & Delivery

How do I place an order for redeeming my points?
Online 360° Rewards:
We have made redeeming your points easier with this site. Simply follow the steps below to redeem your 360° Reward Points anytime.

Steps:
1. Visit https://360rewards.standardchartered.com/in.
2. If you are a First Time User, register with Online Banking and the newly created Username and Password will be used for accessing this rewards site. Click Here to Register.
3. Login and Search for your favourite rewards by Product name, Points range or Brands.
4. Select your rewards, indicate quantity and add to cart
5. Confirm your order upon Checkout.

By Phone:
Simply call our 24-hour Phone Banking team in your city.

Please allow approximately 10 working days for your redemption orders to be mailed to your billing address. Please note that voucher/s issued is not refundable, nor exchangeable for cash, or another Reward.

For Air Miles Redemptions please redeem online or call our 24-hour Phone Banking team at the number in your city to speak to our service consultants.
What is the process for receiving my order?
Once you place your order either Online or through Phone Banking, the order will be delivered to your communication address. If you wish the order to be delivered to a different address, please update the order fulfilment form accordingly at the time of placing the redemption request.
If I update the mailing address for delivering the item, will it be updated in the bank’s records?
No, the address will be used only for that particular delivery request. To change the mailing address in the Bank’s records please call our 24-hour Phone Banking team.
Can I redeem a Reward (Merchandise, Voucher, E-Voucher, MCert) for delivery to another person?
Yes, the delivery address/e-mail/mobile number you provide can be different from your own information but the address must be within the country.
How long will it take for my order to reach me?
The delivery time varies by Reward item. Your order will reach as per the delivery time mentioned on individual Reward item pages. Please allow us 10 working days to deliver your redemption order at your communication address or the address provided by you at the time of redemption.
How can I view the status of my previous orders?
You can view the status via the Order History under ‘My Account’. By clicking on any order number, you will be able to view the specific order details.

Key features of the site

What is this site for?
This site enables you to manage your rewards redemption more efficiently. You can check your points balance, view the 360° Rewards & Cashback Catalogue, redeem rewards and view the status of your current or previous order at your convenience. You can also browse the site and obtain necessary information regarding the rewards program, promotions as well as merchant details.
What are the key features of this site?
a. Check points balance
b. Redeem points & Cashback
c. View order status
d. View points history
e. Access the eShop and Travel portal
f. Transfer points
Does one need to register for using this site / browsing the rewards catalogue?
No, you can access the rewards site - browse the catalogue and obtain program information - without registering. However, in order to redeem points you will need to register and login.
What is the registration process?
1. If you are an existing Online Banking user, you don't need to register again. You can use your existing Online Banking Username and Password to login. .
2. If you are not an existing Online Banking user, you can register for using this site in 5 easy steps:
Step - 1: Enter your Debit/ATM Card Number
Step - 2: Enter your Debit/ATM Card PIN
If you only have a Credit Card with us then please enter your Card Number, Card expiry date, Date of Birth & CVV.
Step - 3: Receive a Temporary Password on your registered Mobile Number
Step - 4: Key in the Temporary Password, personalise your user id and password
Step - 5: And start banking online

Register Now!
How do I find/search for rewards that I'm interested in?
You can browse for an Reward by selecting a category and then a sub category. This will display all the available rewards in the categories selected. You can also use the Quick Search function to find specific Rewards. Type a keyword into the text box located above the category headings and hit “Enter”. This will bring up all the Rewards in the catalogue which match the keyword that you have entered.
You can also use the 'Advance Search' function to find your favourite item:
1. By category
2. By brands
3. By descriptions
4. By points range
What is an e-Voucher?
This is a voucher delivered to your email. You can print the email and use it at the merchant’s point of sale to make your redemption or purchase. No need to wait for the physical voucher to be sent to you via post.
Can I make copies of the eVoucher and redeem it multiple times?
You can make copies, however each voucher has a unique code. So the voucher can be utilised only once.
What is an mCert?
This is a unique voucher code delivered to your mobile. You can share the unique voucher code at the merchant’s point of sale to make your redemption or purchase.
Can I forward the mCert to my friends?
The mCert can be forwarded to anyone but it can be redeemed only once at the merchant.
What if my eVoucher or mCert is accidently deleted or lost?
We will be able to resend eVouchers and/or mCerts to the recipient indicated at the point of checkout. Please kindly contact our customer service hotline.
What is covered under ‘Specials’?
We continually seek to provide irresistible offers and promotions for you to get more out of your Rewards points. Under specials you will find ‘Deal of the day’, ‘Limited’, ‘Promo Packs’ and ‘Coming Soon’.
What is a ‘Deals of the Day’ item?
These are items at a specially discounted rewards price usually available for a limited time such as one day.
What is a ‘Limited’ item?
These are items available in a limited quantity. These are usually items in high demand or those that are available at a specially discounted rewards price.
What is a ‘Promo Pack’?
These are multiple items available in bundles in a single pack, usually at a better combined price than the individual items.
What is ‘Coming Soon’?
These are items that will be added to our catalogue soon. You can show your interest by adding the Rewards to your Wait List, and when the Reward item is available for redemption you can proceed with checkout. However, adding to your Wait List does not guarantee you the Reward item, redemption of any Reward is on a first come first serve basis while supplies last.
What is Points Plus Pay and how does it work?
Points Plus Pay allows you to choose the points and cash combination for redemption of the Reward. If you have the specified minimum number of points you can use an accepted credit card to purchase the Rewards you want, using a combination of points and cash.

You can use Points Plus Pay for most Rewards. However some Rewards such as all Vouchers, E-Vouchers, MCerts are excluded.

You can choose to use Points Plus Pay both when browsing Rewards, or when reviewing your Wishlist and in your shopping cart before proceeding with the checkout.

1. When browsing Rewards if Points Plus Pay is available a slider will be displayed when you are on a product page. This will allow you to choose the mixture of cash and points for the redemption. Once happy, click 'Add to cart' or 'Add to cart and check out'. Your selection will then be displayed in your Shopping Cart.

2. When in your Shopping Cart, you can still choose the points and cash combination before checkout.
Why is Points Plus Pay not always available?
Some Rewards are available for points only and may not be available using Points Plus Pay. Points Plus Pay is generally not available for all Vouchers, E-Vouchers, MCerts.
I would like to redeem a Reward using Points Plus Pay. What are my options for payment?
We accept only Standard Chartered credit cards for payment of all orders. Cheques or cash payments are not accepted. You will be prompted to select the eligible Standard Chartered credit card before you check out
Can I use a Standard Chartered Debit card to make the payment?
No, only your Standard Chartered Credit cards can be used to make the ‘Points Plus Pay’ payment.
What is a ‘Promotion Code’ and how do I use it?
The Bank may have promotions that would allow Members to redeem a specific Reward at a discount rate via a Promotion Code. Member must add the specific Reward to shopping cart and at point of checkout, key in the Promotion Code given to redeem the Reward at the discount rate.
Can I use the ‘Promotion Code’ more than once?
It will depend on the Promotion Code provided by the Bank. Please refer to the Terms and Conditions of each Promotion Code given for use.
What is a ‘Wishlist’?
You can add Rewards of interest in your Wishlist even if you do not have the required points to redeem the item. When you have achieved the required amount of points, a notification will appear on your home page the next time you log in indicating that your Wishlist reward is now ready to be redeemed. You can choose to redeem each item using your points, or with a combination of points and cash.
What is a ‘Wait List’?
You can add ‘Coming Soon’ Rewards into your Wait List. Once the item is available on the catalogue, a notification will appear on your home page the next time you log in indicating that your Wait List reward is now ready to be redeemed. The “Add to Cart” button will appear once an item is available for redemption.
What are ‘Popular Rewards’?
These are popular Reward items that are being redeemed by other members.
What are the Terms and Conditions for using this site?
Click here to go to Program Terms & Conditions.

Using the Travel site (3rd Party)

How do I find the travel site?
You can find the ‘Travel’ category in the top menu bar of the rewards catalogue site.
What benefits do I have on the travel category?
You can use you 360° Rewards Points for the following travel related benefits
a. Redeem your points at the partner travel site
b. Convert points to frequent flyer miles of participating airlines
c. Redeem travel accessories
How do I redeem my points for flight and hotel bookings?
You can navigate to our partner travel website via the ‘Travel’ category in Online Rewards. Note that you must be logged in to Online Rewards navigate to the Partner Travel site.
Is the flight, hotel redemption site maintained by Standard Chartered Bank?
No it’s maintained by our Partner –Asia Travel. By accepting to navigate to this site you would leave the Standard Chartered Bank website and enter a third party site. Your name and rewards balance will be passed on to the third party site using a one-time encrypted URL. This information and all information that you provide will be subject to confidentiality and security terms of the third party site. Standard Chartered Bank does not take responsibility for the information provided at such a third party site.
Can I call the Standard Chartered helpline to redeem my points for flight booking?
No, you can only redeem online through the third party partner site
Can I call the Asia Travel helpline to redeem my points for flight booking?
No, you can only redeem online through the third party partner site.
How do I amend or cancel my travel bookings ?
Kindly refer to the booking confirmation sent to you by Asia Travel. You have to call the Asia Travel helpline or email Asia Travel.
Is my travel booking/s managed by Standard Chartered Bank? Whom can I contact for more details on the participating hotels, airlines, etc?
No, all travel bookings are managed by Asiatravel.com who will be responsible for all subsequent booking logistics and requests. For enquiries e-mail customerservice@asiatravel.com .

Using eShops (3rd Party)

What is the eShop?
eShop provides the following benefits to Standard Chartered customers through 3rd party partners:
a. Shipping service to local destinations for online purchases made on US websites
b. Buy for me service for US websites that do not accept international credit cards
Is the shopping site maintained by Standard Chartered Bank?
No it’s maintained by independent 3rd party service providers. By accepting to navigate to this site you would leave the Standard Chartered Bank website and enter a third party site. All information that you provide will be subject to confidentiality and security terms of the third party site. Standard Chartered Bank does not take responsibility for the information provided at such a third party site.
Does Standard Chartered Bank give a warranty on the quality of products bought from eShops?
No, Standard Chartered Bank takes no responsibilities of the quality of products or services.

Contact Details

Contact Us



 Country  Phone Banking Numbers
 India
 Ahmedabad, Bangalore, Chennai, Delhi,
 Hyderabad, Kolkata, Mumbai, Pune

 3940 4444 / 6601 4444

 Allahabad, Amritsar, Bhopal, Bhubaneswar,
 Chandigarh, Cochin / Ernakulam, Coimbatore,
 Indore, Jaipur, Jalandhar, Kanpur, Lucknow,
 Ludhiana, Nagpur, Patna , Rajkot, Surat, Vadodara


 3940 444 / 6601 444
 Gurgaon, Noida
 011 - 39404444 /
 0 11 - 66014444


 Jalgaon, Guwahati, Cuttack, Mysore,
 Thiruvananthapuram, Vishakhapatnam

 1800 345 1000

 Siliguri


 1800 345 5000



You can also write in to us at card.services@sc.com

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